Leadership Scope at a Glance
| Budget Authority | $1M – $3.2M annually |
|---|---|
| Direct Reports | 5 – 25 leaders |
| Total Team Size | 65+ global staff |
| Systems Scale | 2,400+ users |
| Geographic Reach | N.America, Europe, Asia-Pacific |
Signature Achievements
- $14M Annual Savings: Kaizen compute resource optimization at Rolls-Royce
- $800K License Reduction: Platform consolidation at IronCircle
- $200M Cost Mitigation: Site divestiture audit for Siemens sale
- 36% Ticket Reduction: AI-powered workflow automation
- CSAT 4.98/5: Sustained IT service excellence
- StateRAMP/GovRAMP: Architecting authorization for SLED market entry
Professional Experience
Head of Infrastructure, IT & Security — 120Water
Leading technology strategy and security operations to support company growth and enable SLED government market entry. Own IT infrastructure, security tooling, vendor management, and compliance readiness across internal systems and customer-facing environments.
Leadership Scope
Strategic Impact
- Government Market Entry: Spearheading StateRAMP/GovRAMP authorization strategy, scoping compliant architectures to unlock critical SLED market segments
- Governance Framework: Established 30+ IT and security policies within 90 days, creating foundation for organizational technical maturity
- Identity & Access Management: Deployed enterprise SSO and SCIM provisioning via Okta; implemented RBAC model eliminating orphan accounts
- Security Posture: Integrated SentinelOne endpoint protection; maintained InfraGard membership with FBI background vetting
- Infrastructure Lifecycle: Secured executive approval for 30% endpoint refresh; established 25% YoY asset refresh cycle
- Operational Efficiency: Automated onboarding/offboarding workflows, reducing administrative overhead by 45 min/ticket
Head of Information Technology — IronCircle
Directed IT operations, security, and digital transformation for B2B/B2C learning platforms serving corporate and individual customers. Promoted from Director of IT (Mar 2022–Mar 2025).
Strategic Impact
- Cost Transformation: Consolidated platforms and introduced departmental billing model, reducing communication platform license costs by $800K annually
- AI-Augmented Operations: Implemented LLM-powered ticket automation (Gemini, Grok, Claude, OpenAI), achieving 36% reduction in ticket volume
- Customer Excellence: Sustained CSAT of 4.98/5 across IT service delivery
- Compliance & Security: Advanced HITRUST readiness and Zero-Trust delivery protecting employee and student information
- Architecture Modernization: Adopted MACH methodologies (Microservices, API-first, Cloud-native, Headless) to future-proof infrastructure
- Identity & Governance: Deployed SSO across US organization; automated SOX controls for auditing processes
- End-to-End Automation: Leveraged Ansible for onboarding, offboarding, account maintenance, password/token rotation
Director of Engineering Operations — Deft
Led strategic direction and operational success of internal, B2B, and B2C technology services. Partnered with executive leadership to identify growth opportunities and implement performance frameworks.
Strategic Impact
- Revenue Generation: Transitioned the team from cost center to revenue-generating function providing value to partners and customers
- Operational Efficiency: Reduced operational noise by 68% as a result of implementing a documentation culture and structured analysis
- Team Capacity: Closed SPOF gaps by forecasting growth needs, securing executive approval, and onboarding five new support team members
- Knowledge Management: Reduced MTTR by 30 minutes per ticket through automated runbook architecture and tagging strategy
- Security Innovation: Automated identification of critical CVEs, reducing remediation time by one week per CVE
- Talent Development: Rebranded the team and introduced tiered learning and certification paths, improving internal growth opportunities and retention
Senior Manager of Enterprise Operations — KAR Global
Direct hire transition after successful contractor tenure. Key member of Senior Leadership Team overseeing 24x7x365 monitoring and operational response strategies at KAR Global.
Strategic Impact
- Cost Reduction: Migrated Event Management out of ServiceNOW, eliminating the ITOM module, resulting in savings of over $600K annually
- Platform Consolidation: Consolidated monitoring platforms in 2019, saving ~$200K and simplifying the overall architecture
- Automation-First Culture: Led to ~20% reduction in repetitive tasks and more than 40% decrease in new solution deployment time
- Incident Response: Implemented PagerDuty to replace manual on-call management, reducing MTTA from over 15 minutes to under 2 minutes
- Deployment Velocity: Automated PagerDuty deployment using Terraform and Ansible, slashing deployment time from two months to 8 hours
- Security & Compliance: Automated security audits for multiple IT teams, creating a real-time audit model that alerts leadership to discrepancies
Senior IT Operations Manager — NetEnrich
Contract through NetEnrich assigned to KAR Global. Oversaw 65 multi-cultural leads and associates across Enterprise Operations Center for IaaS, SaaS, & PaaS engagements at KAR Auction Services & North Central Region clients.
Strategic Impact
- Alert Reduction: Delivered 38% alert noise reduction in Q1 of 2018 through analysis of Alert recovery time
- Predictive Analytics: Provided 80% accuracy on outages and 95% accuracy on hardware failures
- Business Growth: Surpassed regional growth targets year on year; increased business engagements by 70% from 2015 to 2017
- SLA Optimization: Improved service 19% in 2015, additional 23% in 2016; First to Know (FTK) by 18%; resolve rate 10%
- Process Excellence: Improved document management and audit processes, reducing error rate by more than 60%
Regional IT Strategy and Delivery Manager — Rolls-Royce
Progressive advancement through three roles (PLM Specialist → IT Manager → Regional Strategy & Delivery Manager). Manage business improvement, IT project delivery, and Solution Design Team deliverables in North America, South America, and Canada.
Strategic Impact
- Cost Mitigation: Mitigated over $200M in cost by auditing sites being sold from Rolls-Royce to Siemens
- License Recovery: Led design and deployment of license analysis and auditing application, recovered more than $800K in license cost
- Compute Transformation: 64-bit OS project improved compute capability 80%, greater than $2.4M yearly cost savings
- Kaizen Initiative: Improved management of compute resources reduced yearly cost by $14M annually
- Agile Efficiency: Changes to agile environment increased engineering efficiency by $900K per year
- Security Architecture: Designed PLM application security model for global engineering, satisfying GSC requirements and addressing constraints from GDPR, ITAR, PII, and HIPAA
Network Manager — Ingersoll
Manager overseeing research, design, implementation, documentation, and support of network topology, multi-platform servers, and workstations. IT Security site lead and Point of Contact for IT level purchasing.
Strategic Impact
- Network Performance: Installed multi-switch managed fiber backbone, improving performance by 450% on legs and 1000% over trunks
- Availability: Increased network uptime, server availability, and data recovery by over 30%
- Early Zero-Trust Foundation: Architected dual-factor authentication VPN solution and secure file transfer server for remote data access by associates abroad
- Enterprise Integration: Partnered with ERP group to implement SAP, identify requirements, implement infrastructure, and deploy
Technical Competencies
Security & Compliance
Cloud & Infrastructure
Automation & AI
Leadership
Education, Certifications, amp; Training
Management Information Systems — University of Maryland (Europe Campus)
Certifications: Six Sigma Yellow Belt, Agile Scrum Master & Product Owner, Pragmatic Delivery Lifecycle (PDL), Splunk, AppDynamics, Teamcenter Administration
Training: CISSP, Six Sigma Green Belt